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Technical Support Pricing Plans

Support that fits your workflow—whether you need quick fixes, full coverage, or something in between.

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Reliable Support, On Your Terms

Every business has different support needs. NetRunner IT offers three scalable plans so you can choose the level of technical support that matches your size, systems, and response-time expectations.

  • Remote Essentials Plan

    Popular

    $299/month

    Small teams or remote-first businesses that need responsive help desk support.

    INCLUDES

    • Unlimited remote support tickets

    • Support hours: 8am–6pm, Mon–Fri

    • Device diagnostics & troubleshooting

    • Core app support (email, productivity, OS)

    • Ticket tracking dashboard

    Get Started

  • Hybrid Pro Plan

    Popular

    $649/month

    Businesses that need both remote and occasional on-site IT support.

    INCLUDES

    • Everything in Remote Essentials

    • On-site support (4 hours/month included)

    • Software and device provisioning

    • Advanced diagnostics

    • Support hours: 7am–9pm, Mon–Sat

    Choose Pro

  • Fully Managed Plan

    Popular

    Custom Pricing

    Organizations that need 24/7 support and complete coverage across locations and platforms.

    INCLUDES

    • Everything in Hybrid Pro

    • 24/7 support and emergency response

    • Unlimited on-site visits

    • Dedicated support lead

    • SLA-driven response times

    Request Custom Quotes

Compare Our Packages

Remote Support

On-Site Support

SLA Support Coverage

Dedicated Support Lead

Device & Software Setup

Remote Essentials

Remote Support

On-Site Support

SLA Support Coverage

Dedicated Support Lead

Device & Software Setup

Hybrid Pro

Remote Support

On-Site Support

SLA Support Coverage

Dedicated Support Lead

Device & Software Setup

4 hrs /month

(Business Hours)

Fully Managed

Remote Support

On-Site Support

SLA Support Coverage

Dedicated Support Lead

Device & Software Setup

Unlimited

(24/7)

Our Clients Say it Best

Net Runner IT is dedicated to delivering proactive IT solutions that create stable and reliable environments for our clients. Our commitment to excellence is reflected in the feedback we receive from satisfied businesses.

“Support tickets used to slow us down. Now we get help within minutes. It’s been a game changer. The speed and clarity of their responses make a huge difference to our internal workflows.”

Thomas Grady

“From remote fixes to onsite visits, NetRunner’s support is responsive, knowledgeable, and always professional. Their team takes the time to explain the issue and solution, which we appreciate.”

Michelle Wang

“Their tech support team feels like an extension of our own staff—friendly, fast, and reliable. I can’t imagine running our operation without them now.”

Caleb Simmons

Don't wait for downtime to disrupt your business!

Let NetRunner IT provide the proactive managed IT services you need to stay ahead of challenges and maintain your operations in peak condition.

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